Dispensing of restricted medications (S4 drugs) can only be dispensed by a veterinarian who is familiar with the health status of your horse. In most cases this means the veterinarian needs to have examined your horse recently. This is the new law and applies to everyone and all animals. We can not supply restricted medications over the counter without consultation. It is illegal for non-veterinary staff to dispense any restricted medications and our veterinarians will not dispense medications without recent, specific knowledge of the horse concerned.
If you need to collect repeat prescriptions for ongoing treatments, please phone the hospital in advance so that the veterinarian familiar with your case has adequate time to prepare and dispense your medications. In most cases this is best done at least the day before you wish to collect the items se we can do our best to have them ready when you arrive.
We value every opportunity to help you but we are obliged to do so within the laws that govern our profession.